Returns & Exchanges

At The Dua Brand, we strive for perfection in every fragrance, but if you are not completely satisfied with your purchase, we offer a streamlined return process for eligible items within 14 days of delivery.

1

Verify Eligibility

Ensure your fragrance or beauty product is in its original, unopened packaging with all safety seals intact to qualify for a full refund.

2

Contact Support

Email our dedicated customer care team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

3

Secure Packaging

Carefully pack the items in their original shipping box and clearly mark the RMA number on the outside of the package to prevent processing delays.

4

Ship and Track

Send your return via a trackable shipping service; once received and inspected at our warehouse, your refund will be processed to the original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing